Refund policy

At Toner and Ink Canada, we strive to provide you with high-quality printer and office supplies. However, we understand that circumstances may arise where you may need to return a product. Please read our return and refund policy carefully.

15-Day Refund Policy:

We offer a 15-day return window for eligible products from the date of purchase. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Refund:

To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

Restocking Fee:

A 20% restocking fee will be applied to all eligible returns. This fee helps cover the costs associated with processing and restocking returned items.

How to Initiate a Return:

To initiate a return, please contact our customer service team at info@tonerandinkcanada.com within the 15-day period. Our team will provide you with instructions on how to return the item.

Return Shipping:

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item.

Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.

Exclusions:

Please note that certain products, such as opened or used items, may not be eligible for a refund.

Contact Us:

If you have any questions about our return and refund policy, please contact our customer service team at info@tonerandinkcanada.com.

Thank you for choosing Toner and Ink Canada for your printer and office supply needs.